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Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Delivery Time = 2-5 business days Processing time + Shipping time. You will receive your order in 10-20 business days from the date that it is placed. 

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

We accept credit cards (Visa, Master Card, and American Express), and PayPal.

All of the credit card information is managed within their system and we are unable to see credit card details in your account.

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through submitting a ticket at our website.

Most likely yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart, select “View Cart”, and then “Check out!”. In the first checkout step- Shipping Info- select the ‘Country’ pull-down menu. If your country is included in that list, then we ship to you! If your country is not included, you, unfortunately, won’t be able to place an order. In this case, we’d suggest having a friend from another country order for you and forward the shipment to you.

It depends. If all the items were stored at the same facility, then yes.

If you need to swap an item

Returns and Exchanges

If you return an item within 30 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.

The first thing you need to do is contact us, by phone or preferably by mail. Please send us as much information as possible. Include your order number, which product you ordered and what you received instead. Include pictures of the product label(s), and the picking slip. We will process for you ASAP.

We are sorry that your item arrived damaged! We want you to have the best experience possible, so if your item arrives damaged, please email, chat, or customer service to return or request a replacement or a partial refund.

We provide 7*24 hours customer service, you can send us an email or contact us on whatsapp.

Contact the destination local post office before the shipment arrives. They can help you intercept the item and return it to the sender. This works well if you are shipping within the United States. But be ready to tender proof of identification and previous address.

You should go through our customer service in 24 hoours, and ask us to cancel or change the order.

Pre-order/back-order means we are currently low or out of stock of that item. Your order will be shipped out as soon as the item becomes available.

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On all orders above $99.95

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