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Common queries answered

Frequently asked Questions

Delivery Time = 2-5 business days Processing time + Shipping time. You will receive your order in 10-20 business days from the date that it is placed. 

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through submitting a ticket at our website.

Pre-order/back-order means we are currently low or out of stock of that item. Your order will be shipped out as soon as the item becomes available.

It depends. If all the items were stored at the same facility, then yes.

If you return an item within 30 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.

The first thing you need to do is contact us, by phone or preferably by mail. Please send us as much information as possible. Include your order number, which product you ordered and what you received instead. Include pictures of the product label(s), and the picking slip. We will process for you ASAP.

We are sorry that your item arrived damaged! We want you to have the best experience possible, so if your item arrives damaged, please email, chat, or customer service to return or request a replacement or a partial refund.

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